ANSWERS TO YOUR QUESTIONS

Shipping Information

What's the cost of shipping?
We offer $5 SHIPPING on our subscription boxes that ship within the USA's 48 contiguous states. CANADIAN boxes ship at $15. 
When will you ship my order?
Orders close each month on the 15th. As a subscriber, your order will renew every month on the 15th. Orders are then mailed within the week to arrive in time for the next month. Ie: Your June 15th order will contain our July theme.
How long will it take to arrive?
USA orders typically take 4-10 business days to arrive once shipped. International orders vary by distance and carrier. Tracking will be provided by email once your order's shipping labels are printed.
Where do you ship?
As of now, we offer our subscription to our friends in Canada and the USA.

Payment Information

Do I have to pay sales tax?
Tax amounts (if any) are based on your shipping location and vary by county and state. Our website automatically calculates sales tax when you enter a shipping location.
When will I be charged?
Your account will be charged within 24 hours of completing checkout, and subsequently on the 15th of every month.

Orders and Subscription Management

How can I check my order status?
First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login. Once you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay an outstanding balance. You may not cancel orders after they have been shipped.
Can I change my subscription?
Sure! First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click "Subscriptions". From there, you may skip a month, pause your boxes, or cancel your subscription. You can also access the "Subscription" option from your order confirmation email.
How do I track an order?
After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.
What comes in the box?
The Beloved Pen box contains 5-7 items. Colours will change with the season. Every month you will receive a metal Beloved pen. There will be a new affirmation card and note of encouragement. You will also receive a second blank affirmation card and envelope mail to a friend. Included is a Month At A Glance chart with prompts to make the most of each month. You also find an affirmation sticker and custom post-it notepad.